Items are usually sent by courier direct from the main distributor or our own warehouse. Shipping costs depend upon the rates charged by the manufacturer, distributor, or on the weight of the consignment.

Collection may be available on larger orders by appointment only. You must contact us to arrange collection first.

We select the most appropriate method for shipping goods. Small items may be shipped via Royal Mail. Larger items will be shipped via next day¹ courier service. Heavy items will be shipped via a Pallet Delivery Service.
¹Next day refers to the major urban centres in the UK. For islands and remote areas, the service may take longer. International shipments will take typically 2-3 days.

Do you ship internationally?

We ship to most of Europe and you can find out how much you will be charged for delivery during the checkout process. We do export to the rest of the world but this is not available for internet orders. Please Contact Us should you have an international enquiry.

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition.

You must contact us to obtain an RMA. We will ask you the reason for the return, and some other details. We will respond by email and issue you with a RMA number. We will give you instructions on how to return the product in the email.

You need to contact us to obtain an RMA. Our products may be housed at different warehouse facilities so different product-returns are handled differently. In order to handle your return and refund (if applicable) efficiently you need contact us so we have all the information before we advise you on the correct returns-procedure for your product.

Returns should be made within a reasonable time (usually 14 days) and in original, undamaged packaging.* There are exceptions to this policy.

If the product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

If a product was damaged in transit, we ask that you contact us. Please do this within 7 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Products should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.

There are products we are unable to refund or exchange. We are unable to offer a refund or exchange on personalised or custom-built order unless they are faulty.

We will refund reasonable return carriage costs when a product is faulty or damaged within 28 days of despatch, but not when a product is simply unwanted.

We will refund your original delivery charge when a product is faulty or damaged within 28 days of despatch, but not when a product is simply unwanted.

Our aim is to process your return on the same day we receive the item in our warehouse. The maximum length of time it may take will be 4 working days. You will receive confirmation emails when your Return has been processed.

If the product is faulty on arrival, you have 28 calendar days in which to inform us of the fault (please note that for our business customers, this is 14 calendar days). Please contact us for further instruction and to obtain a RMA number. The product should be returned in the original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.

If any of your purchases develop a fault, and it's more than 28 calendar days since receipt, then provided the product is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly. For business customers all warranty repairs after 28 days of receipt are referred directly to the manufacturer (unless otherwise stated).

Refunds can only be made to the original card of purchase.

If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 10 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 7 calendar days to do so, at your own expense. Once the item is received in our warehouse, we'll issue a full refund for the product to your original payment method. Please note this policy has some limitations and does not apply to business customers.